Return policy
Selesthetic supplies professional aesthetic and dermatological products exclusively to B2B clients. We are committed to maintaining the highest product quality and ensuring proper storage and transportation standards. Therefore, our return policy is based on clear and transparent conditions designed to protect both our partners and the company.
General Provisions
Returns or exchanges are only possible in the cases specified in this policy and provided that the established procedure is followed. Please note that most products supplied by Selesthetic are professional-use products requiring special storage conditions. Therefore, returns without a valid reason are not accepted.
Grounds for Returns
Products may only be returned in the following cases:
- a manufacturing defect is identified;
- the order was incorrectly fulfilled by Selesthetic.
Other reasons, including a change of mind or no longer needing the product after delivery, do not constitute valid grounds for a return.
Product condition
Returns will not be accepted if:
- the packaging has been opened;
- the vials have been partially or fully used;
- security seals or protective elements have been broken or removed.
For safety reasons and to comply with hygiene standards, opened or partially used vials cannot be returned or exchanged.
Time limit for submitting a claim
The client must notify Selesthetic of any issue within 1–2 days of receiving the order. Claims submitted after this period may not be considered.
Return Procedure
To request a return or exchange, the client must:
- Send a written request to the official Selesthetic contact email.
- Attach photos and/or videos confirming the manufacturing defect or incorrect order fulfillment.
- Wait for a response from the manager and approval of the next steps.
The decision regarding a return or exchange will be made after reviewing the submitted materials.
Return shipping costs
If a return or exchange is approved due to a manufacturing defect or an incorrect order fulfilled by Selesthetic, the return shipping costs will be covered by Selesthetic.
Exchange and refunds
Subject to mutual agreement, the following options are available:
- replacement of the product with an identical item;
- refund of the purchase amount.
If a refund is approved, the funds will be returned to the client within 1–2 business days after the final decision has been confirmed.
Liability
Selesthetic is not responsible for product damage resulting from:
- the client’s failure to comply with the required storage conditions;
- improper transportation after the product has been received;
- use of the product for purposes other than its intended use or by a person without the appropriate professional qualifications.
Contact information
All requests regarding returns, exchanges, or product quality are accepted exclusively via our official contact email: info@selesthetic.com.ua